Frequently Asked Questions

You may place an order for a subscription to Purpose Driven Connection by clicking Purpose Driven Connection Order. Or you may place an order by calling us toll–free at 1–800–392–7435

If you would like to give Purpose Driven Connection as a gift¸ please click Purpose Driven Connection Gift Order. Or you may place an order for a gift subscription by calling us toll–free at 1–800–392–7435

To renew¸ please call us toll–free at 1–800–392–7435 or click here to contact us via email.

Yes. Please call us toll–free at 1–800–392–7435 to order. We will require payment with the order however.

You should receive your first issue of Purpose Driven about four to six weeks from the date we receive your request to process and produce your mailing label. A number of factors contribute to this schedule: time in the mail for your order to reach us¸ processing time on our end and delivery time via second–class mail. If your copy of Purpose Driven does not arrive¸ or arrives in damaged condition¸ please let us know and we can either replace your issue or extend your subscription by one issue.

Purpose Driven Connection publishes 4 issues per year.This may account for the issue you suspect is missing. If not¸ you may request a replacement or extend your membership by one issue. You can do this by calling Customer Care at 1–800–949–6314 or click here to contact us via email.

If you have received a damaged issue¸ you can request a replacement or extend your membership by one issue. You can do this by calling Customer Care at 1–800–949–6314 or click here to contact us via email.

If you have received a damaged DVD, you can request a replacement or extend your membership by one issue. You can do this by calling Customer Care at 1-800-949-6314 or click here to contact us via email.

If you have received a damaged Study Guide, you can request a replacement or extend your membership by one issue. You can do this by calling Customer Care at 1-800-949-6314 or click here to contact us via email.

There are either two accounts in your name or two accounts exist for your household. We will be happy to combine the two accounts into one and extend your magazine subscription accordingly. You may request that we combine your subscriptions via email by clicking here.
If you know your two account numbers¸ please indicate your account numbers with your request. We also ask that you indicate the subscription that you would like to keep. Since labels are printed in advance¸ you will receive duplicate issues for the next month or two. We hope you′ll share the extra copy with a friend or relative
You may also resolve this by calling us at 1–800–949–6314.

To obtain a back issue, please call Customer Care at 1–800–949–6314 or click here to contact us via email. If available¸ each back issue can be purchased for $10 which includes postage and handling. Back issues mailing to Canada can be purchased for $12. Outside the US and Canada, back issues can be purcased for $15.

Your last payment was most likely received after we printed your new bill. If you would like to confirm that your payment was applied¸ you may call Customer Care at 1–800–949–6314 or click here to contact us via email.

By Mail:
For fastest mail processing¸ use the pre–addressed return envelope that comes with your billing statement. If the return envelope has been misplaced¸ write your account number on your check and please send to:

Purpose Driven Payment Processing Center
P.O. Box 8529
Red Oak¸ IA 51591–1529

You can also pay by phone with your credit card by calling 1–800–949–6314.

You can change your address by calling Customer Care at 1–800–949–6314 or click here to contact us via email.

You can find out your expiration date by calling Customer Care at 1–800–949–6314 or click here to contact us via email. The expiration date can also be found on the second line of your mailing label. This date also reflects the last issue that you will receive.

We will begin sending you renewal offers for your membership to Purpose Driven Connection about six months before your membership is due to expire. We select our issue mailing labels one month in advance of that issue's cover date, therefore we must send renewal notices months in advance to ensure un-interrupted service for our subscribers. It's a good idea to renew your membership as soon as possible so you don't miss an issue of Purpose Driven Connection, plus it gives you a chance to lock in savings.

You may submit your cancel request by calling Customer Care at 1–800–949–6314 or click here to contact us via email. If you submit your request to us via email, please be sure to include your account number and the reason for cancellation. Also, please indicate if you would like to cancel immediately or when your membership ends.

www.purposedriven.com/registration. You may be getting this error if you are already registered for PurposeDriven.com. This can happen if you registered online and already selected a username and password. Try logging in with you username and password you used when subscribing. Or you can email us at Purpose@CustHelp.com.

Two people can not have the same Username. You will need to change your Username and continue with the registration process. Or you can email us at Purpose@CustHelp.com.

At this time, it is not possible to change your Username. You will need to use the name that you registered with originally.

Your user name should be between 5-15 characters long, and should not include any special characters. If the problem persists, you can email us at Purpose@CustHelp.com.

Your user name should be between 5-15 characters long, and should not include any special characters. If you’ve simply forgotten your username, you should go the site, where you will be prompted to enter your email address and to answer your secret question. Once you answer your question correctly, you will be shown your user name and you will be prompted to reset your password. Or you can email us at Purpose@CustHelp.com.

Please email us at Purpose@CustHelp.com.

Click here to change your password, you will be prompted to enter your email address and to answer your secret question. Once you answer your question correctly, you will be prompted to reset your password.

Email us at Purpose@CustHelp.com to reset your secret question.

Email us at Purpose@CustHelp.com if you don't remember any of your sign-on credentials.

Currently there is no mechanism that would allow you to change your email address although we will have that functionality soon. For additional help, you can email us at Purpose@CustHelp.com.

If you opt to make your profile private, no one – even other Purpose Driven Connection community members -- will be able to see your information. If you opt to make your profile public, all members of the Purpose Driven Connection will be able to see your profile and anything you might choose to post. Your profile, whether public or private, can only be viewed by the registered and logged in members of the Purpose Driven Connection. For additional help, you can email us at Purpose@CustHelp.com.

Please email us at Purpose@CustHelp.com.

If your computer settings are in order and you still can’t see/hear videos, please contact us at Purpose@CustHelp.com.

This functionality will be available in June 2009.

Click here to change your email preferences. Note: The Daily Devotional list is updated once a week, so it may take up to 10 days for you to be removed from the list.

When you receive a text (SMS) message, you should also receive instructions with that message telling you how to unsubscribe. Basically, you will need to send a text message back to 43332 saying “STOP.”

Searches within the site for volunteer opportunities are powered by an external organization called HandsOn Network. Please refer to their website www.handsonnetwork.org directly. Or you can use our messageboard forums to list events.

All user-generated content, like comments, messageboards, debateboards, photo and video galleries, have links telling you how you can flag a particular content for abuse. Or you can email us at I found a glitch in the site. How do I report it?

We welcome your input and invite you to submit feedback by emailing us at feedback@purposedriven.com.

If you have read through these Frequently Asked Questions and find that your Customer Care question is still not answered¸ you can email us at CustomerCare@PurposeDriven.com. or write us at: Purpose Driven Connection
P.O. Box 8108
Red Oak, IA 51591–1108

For Information about Rick Warren the website is www.RickWarren.com
For Information about the Saddleback church the website is www.saddleback.com.
For Information about the Saddleback store go to : www.SaddlebackResources.com or call 1–800–723–3532